FAQs

Frequently Asked Questions (FAQ)
Q | How should I enter my phone number correctly?
A | Your phone number is the only way we can contact you after placing an order, so it’s important to enter it correctly.

Correct Format: Country code + local number (without the leading zero).
Example: If you are in the UAE and your mobile number is 0501234567, you should enter it as:
+971501234567

Q | What is the best-selling product?
A | Ibrahim Al Qurashi White Musk Special Edition.

Q | How do I use hair mist (Khumria)?
A | Shake the bottle well before use, then apply it to damp hair after showering.

Q | Can I ship an order from the UAE store to another country?
A | No, international shipping is not available for UAE store orders. However, you can check the Saudi Arabia store for alternative options.

Q | Can I order a product from the Saudi store and have it shipped to the UAE if it is unavailable in the UAE store?
A | No, because product availability is usually the same in both stores, and it is rare for a product to be in stock in Saudi Arabia but not in the UAE.

Q | How long does delivery take?
A |
UAE Store: 2 to 5 business days.

Q | What should I do if I receive a damaged or defective product?
A | After logging into your account, go to My Orders, select the affected order, and click Return Order. Fill out the return form and attach a photo or video showing the defect or damage.

Q | Can I return a perfume after opening it if I don’t like the scent?
A | No, opened perfumes cannot be returned.